Shipping policy

This policy outlines shipping destinations, shipping fees, order processing, delivery timelines, carrier information, order modifications and cancellations, and resolution for delivery issues for all orders placed with Modesto Boutique. This policy applies to both U.S. domestic orders and international orders shipped from the United States to Germany, Spain and Ireland.

Shipping Destination

We currently ship to the United States (all U.S. states and domestic territories), Germany, Spain and Ireland only.

Shipping services to all other countries and territories are not available at this time.

Shipping Fees (Standard Shipping)

United States Domestic Orders

Free standard shipping on all orders subtotaling $100 or more.

Flat rate shipping of $10 for orders under $100.

International Orders (Germany, Spain, Ireland)

Free standard international shipping on all orders subtotaling €100 or more.

Flat international shipping rate of €10 for all orders under €100.

Important Note: International duties, taxes and customs clearance fees imposed by local EU authorities are the sole responsibility of the recipient and are not included in our flat shipping charge.

Final shipping cost will be shown at checkout prior to payment for all domestic and international orders.

Order Processing Time

Orders are generally processed within 1–2 business days (excluding weekends and US federal public holidays).

Processing covers order verification, apparel inspection, packing and courier collection.

International shipments may require additional documentation preparation, which will not extend the stated 1–2 business day processing window under normal circumstances.

Estimated Delivery Time

United States Domestic Delivery

Estimated delivery takes 3–7 business days after the order is dispatched.

International Delivery (Germany, Spain, Ireland)

Estimated international transit time is 7–15 business days after dispatch, subject to customs inspection clearance in the EU.

Delivery times may fluctuate due to courier delays, adverse weather, peak shopping seasons, customs hold-ups and regional destination conditions.

Shipping Carriers & Delivery Methods

For U.S. domestic shipments: We use USPS, UPS and FedEx as primary domestic carriers.

For international shipments to Germany, Spain and Ireland: We use major global carriers including UPS and FedEx, alongside trusted regional EU couriers where suitable based on package size, weight, destination and service availability.

Carrier selection is determined by logistical factors, and we cannot guarantee a specific courier for individual orders.

Oversized apparel parcels may be shipped via freight service, which may require a delivery appointment; the courier will reach out using the phone number you entered at checkout if needed.

Tracking details will be shared once the order ships. Tracking activity may take 24–48 hours to populate after the carrier’s initial scan.

Tracking

Tracking information will be provided after your order has been shipped via email.

Please allow 24–48 hours for tracking updates to appear following the carrier’s first scan, especially for international packages crossing US and EU borders.

Order Changes & Cancellations (Before and After Shipment)

To amend or cancel your order, email us promptly at info@modestoboutique.com and include your order number.

Before shipment: If your order has not been processed or dispatched, we will attempt to cancel it for you. Approved cancellations will be refunded to your original payment method (refer to our Returns & Refund Policy for refund processing timelines).

After shipment: Once the parcel has been sent out, cancellation is no longer possible. You may submit a return request upon receipt in compliance with our Returns & Refund Policy, subject to eligibility rules. For international returns, the customer bears all return shipping and customs costs.

If a shipment is returned to us because of incorrect or incomplete address details provided at checkout, or if you refuse delivery, you will be responsible for any return courier charges and original shipping fees, including international inbound customs and freight fees for EU-bound orders.

Damaged, Defective, or Incorrect Items (Delivery Issues)

Inspect your clothing items immediately upon delivery. If goods arrive damaged, faulty or incorrect, contact us within 48 hours of delivery at info@modestoboutique.com.

Please attach the following materials:

your order number
clear photos of the problematic apparel
photos of the outer packaging and shipping labels
a short written explanation of the issue

After review, we will offer a suitable resolution such as replacement parts, full item replacement, partial or full refund, or other appropriate remedies. For international replacement shipments, we will cover outbound shipping costs for confirmed our-side errors only.

Shipping Exceptions & Delays

We aim to adhere to our estimated delivery windows, but delays may occur due to circumstances outside our control, including severe weather, carrier disruptions, holiday peak periods, EU customs inspection delays and limited service in remote locations.

If tracking has stalled for an extended period or marks as delivered without you receiving the package, get in touch and we will investigate and assist accordingly.